Privacy Notice

Viceroy, LLC d/b/a Viceroy NM (“Viceroy,” “Cortrova,” “we,” or “us”) operates the Cortrova marketing website at https://cortrova.com. This notice covers information collected through this website, its contact forms, and its optional analytics. Customer data processed through a contracted Cortrova product deployment is governed by the applicable service agreement and product privacy documentation, not this website notice.

Information we collect

• Information you provide: name, work email, optional phone and company, request type, area of interest, message, and information included in a privacy request.
• Device and request information: IP address, browser or user-agent, referring page, source page, and campaign parameters used for security, abuse prevention, and request routing.
• Preference information: the privacy categories you accept or reject, the notice version, time of choice, and whether Global Privacy Control was detected. This record is stored in your browser.
• Optional usage information: pages and interactions measured by Google Analytics and Trunnion analytics only after analytics consent. Meta Pixel may measure visits and conversions only after advertising consent.

Please do not send passwords, payment-card details, government identifiers, health data, controlled unclassified information, export-controlled technical data, or other sensitive or confidential material through a general website form.

Sources and purposes

We collect information from you, your browser or device, and the campaign link that brought you to the site. We use it to respond to requests; provide requested product information; secure, debug, and operate the site; prevent abuse; maintain required records; honor privacy choices and legal rights; and, with consent, understand site use or measure advertising. Website-form information is not used to make eligibility, employment, credit, insurance, housing, health, or other legally significant automated decisions.

Disclosures and service providers

We disclose information as needed to hosting and infrastructure providers (including Render and its infrastructure subprocessors), our managed PostgreSQL database, Google Workspace for email delivery, professional advisers, and authorities when legally required. With the relevant consent, data may also be sent to Google Analytics, Trunnion analytics, or Meta. We may disclose information in a merger, financing, reorganization, or sale subject to appropriate confidentiality and notice obligations.

Sale, sharing, and targeted advertising

We do not sell personal information for money. Some laws may define the use of advertising technology, including Meta Pixel, as “sale,” “sharing,” or targeted advertising even when no money changes hands. That technology is off by default. You may reject it, withdraw consent, or opt out at any time through Your Privacy Choices. We honor browser-detected Global Privacy Control by keeping optional analytics and advertising off on that device.

Retention

• Ordinary contact and demo requests: up to 24 months after the last meaningful interaction, unless a contract, dispute, or legal obligation requires longer.
• Privacy-request records: up to 36 months to document receipt, verification, response, and compliance.
• Browser consent record: until you clear browser storage, we replace the consent version, or you change the choice.
• Optional analytics and advertising data: according to the shortest supported provider setting consistent with the stated purpose, then deleted or aggregated.
• Security and infrastructure logs: only as long as reasonably needed for security, reliability, investigation, and legal obligations under the applicable provider configuration.

Your rights and choices

Depending on where you live, you may request access, correction, deletion, portability, restriction, objection, withdrawal of consent, or an appeal, and may use an authorized agent. Submit a request through Your Privacy Choices or emailcontact@viceroynm.com. We will verify requests proportionately, generally through the email address associated with the request, and will not ask for a password. We do not discriminate for exercising applicable privacy rights.

Children

This B2B website and product are not directed to children, and we do not knowingly collect personal information from children under 13 through this site. Contact us if you believe a child submitted information so we can review and delete it as appropriate.

International visitors

The site is operated from the United States. Information may be processed in the United States and other locations where our contracted providers operate. Visitors whose law requires a specific transfer safeguard may contact us before submitting personal information.

Security

We use administrative, technical, and organizational safeguards appropriate to the website data we handle. No transmission or storage system is completely secure. Report a suspected security issue using the contact method in our Security page.

Changes and contact

We will post updates here with a new effective date and provide additional notice when a material change requires it. Questions may be sent tocontact@viceroynm.com or mailed toViceroy, LLC d/b/a Viceroy NM, 8100 Wyoming Blvd NE, Ste M4-301, Albuquerque, NM87113, United States.